Australia's Number One Medical Bookshop




FAQ

Do you have a shop?
Yes, our Shop is located at 728 Plenty Road, Reservoir, Victoria 3073.

What are your opening hours?
Our regular opening hours are: Monday to Friday: 8.30 am – 5.00 pm 

When will I receive my order?
Orders that are in stock will be sent out within 1-2 Working days of receiving your order. Orders are sent with Australia Post, arrival times vary according to your address. Orders not in stock, in most cases will be supplied within one week. Most books are locally available in Australian Warehouses, thus reducing any long delays. If there is going to be any problem or issue supplying your order, we will contact you about that as soon as possible.

How much postage do you charge on book orders?
We charge $7.50 postage to all addresses within Australia.  All book orders are sent via Australia Post. Overseas postage rates are calculated according to the country zones and weight of the delivery. 

Is Goods & Services Tax (GST) included in the price?
All prices on the JR Medical Books website include the 10% GST set by the Australian Government. Export sales are GST exempt.

Are book vouchers available?
Yes, book vouchers make an ideal gift, and are available in any denomination.

What if I am a Library or an organization that needs to be Invoiced?
Just fill in the order details the same except for payment information and put any Invoice instructions in the comment box.

What is your Returns policy?
If you are unhappy with your purchase, JR Medical Books will accept the goods for return and issue a refund, provided that: 
Receipts are presented as proof of purchase,
Goods are returned in mint condition,
Goods are returned within 3 weeks of sale,
Goods that are faulty will be replaced at no cost to the customer.

What is your Pricing policy?
A 15% discount applies to most books. Unfortunately a few books are not available for the 15% Discount, these have a Nett price. Please note every effort is made to ensure quoted prices are correct; however book prices are set by publishers and are subject to change without notice. Prices are negotiable on Bulk orders. Discounts do not apply to charts, Models, Equipment Etc (Except for Bulk orders).

What if I don’t want to order online?

If you do not wish to order online you may call us or fax us your order. Note the difference in process depending upon your choice of payment method:

 1 - Paying By Credit Card.

Send your completed  order form by fax to 03 9478 6200 together with contact details so that payment arrangements can be made. International customers please dial + 61 3 9478 6200. You can also place orders by telephoning us at 03 9478 3288 

 2 - Paying By Cheque or Money Order.

Please Post us your cheque or money order with the details of the book/s you require and your address.

Can I cancel my order? 
If necessary, you may cancel all or part of your order, please contact us ASAP.

Disclaimer:
JR Medical Books has made every reasonable attempt to ensure that material contained on this web site was correct at the time it was created and last modified. We accept no responsibility for any inaccuracy held within the web site. JR medical Books reserves the right at any time to make changes to the content of this web site.
© JR Medical Books 2013