Do you have a shop?
Our Shop is located at 728 Plenty Road, Reservoir, Victoria 3073.

What are your opening hours?
Our regular opening hours are: Monday to Friday: 8.30 am – 5.00 pm

When will I receive my order?
Orders that are in stock will be sent out within 1-2 Working days of receiving your order. Orders are sent with Australia Post, arrival times vary according to your address. Orders not in stock, in most cases will be supplied within one week. Most books are locally available in Australian Warehouses, thus reducing any long delays. If there is going to be any problems supplying your order, we will contact you as soon as possible.

How much postage do you charge on book orders?
$7.50 postage for all book orders within Australia. All book orders are sent via Australia Post. Overseas postage rates are calculated according to the country zones and weight of the delivery.

Is Goods & Services Tax (GST) included in the price?
All prices on the JR Medical Books website include the 10% GST set by the Australian Government. Export sales are GST exempt.

Are book vouchers available?
Yes, book vouchers make an ideal gift, and are available in any denomination.

What if I am a Library or an organization that needs to be Invoiced?
Just fill in the order details the same except for payment information and put any Invoice instructions in the comment box.

What is your Returns policy?
If you are unhappy with your purchase, JR Medical Books will accept the goods for return and issue a refund, provided that:
Receipts are presented as proof of purchase,
Goods are returned in mint condition,
Goods are returned within 3 weeks of sale,
Goods that are faulty will be replaced at no cost to the customer.

What is your Pricing policy?
A 15% discount applies to most books. Unfortunately a few books are not available for the 15% Discount, these have a Nett price. Please note every effort is made to ensure quoted prices are correct; however book prices are set by publishers and are subject to change without notice. Prices are negotiable on Bulk orders. Discounts do not apply to charts, Models, Equipment Etc (Except for Bulk orders).

What if I don’t want to order online?
1 - Paying By Credit Card.
If you would prefer to place an order by fax rather than by submitting your credit card details over the Internet, you may fax your credit card number on our direct fax line to 03 9478 6200. International customers please dial + 61 3 9478 6200. Please print the order form,
complete it, and fax it back to us.

2 - Paying By Cheque or Money Order.
Please Post us your cheque or money order with the details of the book/s you require and your address.

Can I cancel my order?
If necessary, you may cancel all or part of your order, please contact us ASAP.

Disclaimer:
JR Medical Books has made every reasonable attempt to ensure that material contained on this web site was correct at the time it was created and last modified. We accept no responsibility for any inaccuracy held within the web site. JR medical Books reserves the right at any time to make changes to the content of this web site.
© JR Medical Books Pty Ltd 2006.